Refund & Warranties Policy

Refund & Warranties Policy

The Australian Consumer Law and Your Rights

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Home Venting Solutions Refund and Warranty Policies

Unfortunately, we are unable to offer a refund, credit or exchange for specially ordered products (unless the product is not fit for purpose or faulty) or products which have been modified or used contrary to the product or Home Venting Solutions instructions.

Home Venting Solutions will provide a refund, replacement or repair in accordance with terms and conditions as set out in this document. This Policy only sets out the minimum time periods within which Home Venting Solutions will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.

Assessing your return

To obtain a refund or any other remedy please contact admin@homeventingsolutions.com.au or telephone us on (08) 9300 3444. You will be required to provide proof of purchase of the Goods from Home Venting Solutions.

Home Venting Solutions needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault.  If your product is faulty, we may need to conduct an assessment to determine the nature and extent of the fault.

Home Venting Solutions reserves the right to have returned goods assessed within a reasonable time frame to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.  We will notify you of the outcome once the assessment has been completed.

In most circumstances, any faulty goods would have been sold complete with out of the box accessories on Home Venting Solutions’ package kits such as flumes, duct, etc. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers return faulty products complete with the out of the box accessories supplied at the time of the original purchase.

Home Venting Solutions reserves the right to not provide a remedy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes.

Home Venting Solutions will determine, at no cost to the customer, whether the product is faulty and the cause of the fault within a reasonable time frame. In the event of a major failure or minor defect and if the product is determined faulty through no fault of the customer, then the customer can request repair free of charge. If the goods cannot be repaired within a reasonable time frame the customer can request that Home Venting Solutions replace the product. Home Venting Solutions will then replace the product with a new or used product of the same brand that has similar features. In some circumstances, the provisions under the ACL may still provide for an automatic replacement or full refund of the original purchase price